Terms of use


This website is operated by Kaffa. Throughout the website, the terms “we” and “ours” pertain to Kaffa. Kaffa provides this website, including all the information, tools and services available therein, for you, the user, whereby it is subject to its acceptance of all the terms, conditions, policies and warnings mentioned here.

When visiting our website and/or purchasing something of ours, you are hiring our “Service” and you agree to remain bound to the following terms and conditions (“Terms of Use”, “Terms”), including the terms and conditions and additional policies mentioned here and/or available via hyperlink. These Terms of Use are applicable to all of the website’s users, including, without constraints, users that are browsers, salesmen, customers, traders and/or content contributors.

We ask that you carefully read the Terms of Use before accessing or using our website. When accessing or using any part of the website, the user agrees with these Terms of Use. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Use are considered to be an offer, acceptance is specifically limited to these Terms of Use.

Any new features or tools that are added to the current store will also be subject to the Terms of Use. You may consult the most recent version of the Terms of Use at any time on this page. We reserve the right to update, change or substitute any part of these Terms of Use, by publishing updates and/or changes on our website. It is your responsibility to consult this page regularly to check for changes. The continued use or access to the website after the publication of any changes represents the acceptance of said changes by the user.


When agreeing with these Terms of Use, you are declaring that you are of age in your country or state of residence, or that you are of age in your country or state of residence and that you give us your consent to authorize any of your minor dependents to use this website.

You cannot use our products for any illegal or unauthorized purpose, nor may you, during the use of the Service, break any law in your jurisdiction (including but not limited to, copyright laws).

You cannot transmit any worms or viruses or any code of a destructive nature. Non-compliance or violation of any one of the Terms will result in the immediate termination of your Services.


We reserve the right to refuse to provide a service to any person, for any reason and at any time.

You are aware that your data (not including credit card information), may be transferred without being encrypted and involve (a) transmission by means of several networks; and (b) changes to be in compliance and adapted to the requirements of networks or connection devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use the Service or access the Service or any contact on the website by means of which the service is provided, without our express written authorization.

The titles used in this agreement are only included for the purposes of convenience and will not limit or in any way affect these Terms.


We are not responsible for the information provided on this website not being rigorous, complete or current. The material on this website is provided as general information and should not be invoked or used as the only basis for decision making without resorting to the consultation sources of information on more rigorous, more complete or more current primaries. The trust that they may deposit in the existing material on this website is the user’s responsibility.
This website may contain certain historic information.

Evidently, the historic information is not current and is provided only for your reference. We reserve the right to change the contents of this website at any time, but we have no obligation to update any existing information on our website. You agree that it is your responsibility to accompany the changes made on our website.


The prices of our products are subject to changes without prior notice.
We reserve the right to, at any time, change or discontinue the Service (or any part or content thereof) without prior notice and at any time.

We will not be responsible either to you or to any third party for any change, change in price, suspension or Service interruption.


Certain products or services may be available exclusively online via our website. These products or services may exist in limited quantities and are subject to return or exchange only in compliance with our Returns Policy. We have made every effort to present the colours and images of our products available in the store as rigorously as possible. We cannot ensure that your computer’s monitor shows any colours rigorously.

We reserve the right, but we are obliged, to limit the sales of our products or Services to any person, geographical region or jurisdiction.

We may exercise that right in occasional cases. We reserve the right to limit the quantities of any products or services that we offer. Any product descriptions or product prices are subject to changes, at any time and without prior notice, at our exclusive discretion.

We reserve the right to discontinue any product, at any time. Any offer of any product or service presented on this website is null where it is prohibited.
We do not ensure that the quality of any products, services, information, or other material acquired or obtained by yourself will correspond to your expectations, or that any errors in Service will be corrected.


We reserve the right to refuse any order you place with us. We may, at our exclusive discretion, limit or cancel the quantities purchased per person, per family aggregate or upon order. These restrictions may include orders made by or by means of the same customer account, and/or orders that use the same invoicing or delivery address. Should we make a change or cancel an order, we may try to inform you by contacting you via the e-mail address and/or invoicing address/telephone number indicated at the time the order is placed. We reserve the right to limit or prohibit the orders that, at our exclusive discretion, may seem to have been made by traders, resellers or distributors.

You agree to providing information about current account and purchase, complete and exact for all the purchases made at our store. You agree to immediately update your account and other information, including your e-mail address so that we may carry out your transactions and contact you if necessary.

For further clarifications, we request that you analyse our Returns Policy.


If, at our request, the user sends certain specific submissions (for example, answers to bids) or, there being no request from our part, should they send us creative ideas, suggestions, offers, plans or other materials, be it online, by e-mail, by post, or in any other form (collectively, “Comments”), they agree that we can, at any time and without restrictions, edit, copy, publish, distribute, translate and use in other ways, in any means, any comments sent to us. We don’t have and will not have any obligation to (1), maintain the confidentiality of any comment; (2) indemnify for any comment; or (3) reply any comment.

We may, but are obliged to, control, edit or remove contents we consider, at our exclusive discretion, illegal, offensive, threatening, slanderous, defamatory, pornographic, obscene or in any other way objectionable or that violates the intellectual property of any party or these Terms of Use.

You agree that your comments will not violate any third party rights, including copyrights, rights of registered makes, privacy, personal or any other personal or property right. You also agree that your comments will not contain defamatory material or in any other way illegal, abusive or obscene, nor contain any IT virus or other type of malware that may in any way affect the Service’s operation or that of any related website. You cannot use a false e-mail address, pretend to be someone other than yourself, or in any way deceive us or deceive third parties as to the origin of any comments. The user is the only person responsible for any comments made by him and for the rigour of said comments. We do not have, nor do we assume any responsibilities for any comments published by yourself or any third parties.


The personal information submitted by the user via the store is subject to our Privacy Policy. Consult our Privacy Policy.


Occasionally, there may be information on our website or on the Service that contains typing errors, incorrections or omissions that may be related with the descriptions of the products, prices, promotions, offers, costs for the shipping of the product, transit times and availability. We reserve the right to correct any errors, imprecisions or omissions and to change or update the information or cancel orders, if any information on the Service or on any related website is imprecise, at any time and without prior notice (including after having submitted your order).

We do not assume any obligation to update, correct or clarify information on the Service or on any related website, including, but not limited to, information on prices, except to the extent required by law. No update or date for a specific update applied on the Service, or on any related website, should be considered as a reference to indicate that all the information on the Service or on any related website were modified or updated.


Besides the other prohibitions provided for in the Terms of Use, it is prohibited to use the website or its contents: (one) for any illegal purpose; (b) to request that others act or participate in any illegal acts; (c) to violate any regulations, rules or international, federal, state or national laws, or local regulations (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, cause damage, defame, slander, disavow, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, origin of nationality, or disability; (f) to submit false or misleading information; (g) to transmit virus or any other type of malicious code that will be or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to gather or follow the personal information of others; (i) for spam, phishing, pharming, pretext, spider, crawler or scrape scams; (j) for any obscene or immoral purpose; or (k) to interfere with or delude the Service’s security operations or that of any related website, other websites, or of the Internet.

We reserve the right to cease your use of the Service or any related website should you violate any one of the prohibited uses.


We do not guarantee, declare or assure that the use of our service will be uninterrupted, timely, safe or exempt of errors.

We do not guarantee that the results that may be obtained with the use of the service are exact or reliable.

You agree that we may occasionally remove the service for indeterminate periods of time or cancel the service at any time, without prior notice.

You specifically agree that your use, or inability to use the service are of your own account and at your own risk. The service and all the products and services that you were provided with by means of the service are (except as specifically declared by us) supplied “as are” and “as made available” for your use, without any representation, guarantees or conditions of any kind, be they specific or implicit, including all the implicit guarantees or tradability conditions, marketable quality, adjustment to a specific purpose, durability, title, and absence of infringement.

In no case will Kaffa, our directors, persons responsible, employees, branches, agents, contractors, interns, suppliers, service providers or licensors be responsible for any loss, complaint or any direct, indirect, incidental, punitive, special damages or consequent of any kind, including, but not limited to, loss of profit, loss of income, loss of savings, loss of data, substitution costs or any similar damages, either based on a contract, civil liability (including negligence), limited responsibility or other, resulting from the use by the user of any service or any products acquired by using the service, or for any other complaints related in any way with the use of the service or of any other products by the user, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or of any content (or product) published, transmitted, or provided in another way by means of the service, even if warned of this possibility.

As certain states or jurisdictions do not allow for the exclusion or limitation of responsibility due to consequent or incidental damages, in said states or jurisdictions our responsibility will be limited to the maximum extension permitted by law.


You agree to indemnify, defend and exempt from responsibility Kaffa and our parent company, subsidiaries, affiliates, partners, persons responsible, directors, agents, contractors, licensors, service providers, sub-contractors, suppliers, interns and employees, in any vindication or demand, including the reasonable legal fees incurred by any third parties owing to, or resulting from non-compliance by the user of these Terms of Use or of the documents they embody by reference, or of the violation by the user of any law or of the rights of third parties.


Should any provision of these Terms of Use be considered illegal, null or not applicable, said provision will, nevertheless, be applicable to the fullest extent permitted by the law applicable and the part not applicable will be considered to be separate from these Terms of Use and said determination will not affect the validity and the applicability of the remaining provisions.


The obligations and responsibilities of the parties, incurred before the termination date, persist after the termination of this contract for all intents and purposes.

These Terms of Use are valid unless and until they are terminated by you or us. You may terminate these Terms of Use at any time, by notifying us that you do not wish to continue to use our Services, or when you stop using our website.
If, at our exclusive discretion, we consider that the user did not comply, or we suspect that he did not comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time, without prior notice and the user will be responsible for all the amounts owing up to the date of and including the termination; and/or in accordance therewith, we may deny him access to our Services (or to any part of said Services).


The lack of exercise or the non-application by us of any right or provision of these Terms of Use do not constitute renunciation to said right or provision.
These Terms of Use and any policies or operating rules published by us on this website or in relation to the Service constitute the full agreement and understanding between you and us and regulate the use of the Service by the user, thereby substituting any previous or current agreements, communication and offers, be they verbal or written, between you and us (including, but not limited to any previous versions of the Terms of Use).

Any ambiguities in the interpretation of these Terms of Use may not be interpreted against the party that drew them up.


These Terms of Use and any separate agreements, by means of which we provide you with Services, are drawn up by and interpreted in accordance with the laws of jurisdiction of Rua São Sebastião lote 6 Cabra Figa PT 2635-448.


You may consult the most recent version of the Terms of Use at any time on this page.

We reserve the right, at our exclusive discretion, to update, change or substitute any part of these Terms of Use, by publishing updates and/or changes on our website. It is your responsibility to consult this page regularly to check for alterations. The use or continued access to the website by the user after the publication of any changes to the Terms of Use represents the acceptance of said alterations.


Any questions about the Terms of Use should be sent to us via the e-mail


In Mainland Portugal: Delivery costs to Mainland Portugal: 4,00€, including VAT.

Offer of shipping costs for orders with a value equal to or greater than 15,00€, including VAT.

To the Islands – Madeira and Azores: Deliveries are made by means of operators with which we work.

The cost of this shipment is calculated in accordance with the volumetry of the merchandise and is paid in advance to Kaffa. You may place your order through the online store, but it will be limited to a new order with a reformulation of the shipping costs.

For E. U. Countries: The shipments are made by means of the operators with which we work.

The cost of this shipment is calculated in accordance with the volumetry of the merchandise and is paid in advance, directly to Kaffa. You may place your order through the online store, but it will be limited to a new order with a reformulation of the shipping costs.

The order will be delivered to the address indicated by the customer at the time of their purchase. Kaffa does not make deliveries to P. O. Boxes.

The period between the time at which you place your order and the date of the first passing of the transporter at your address results from the combination of the following:

1. Shipment time (24 to 72 hours working days) = validation of the payment + preparation of the order + delivery of the order to the transporter.

2. Transporter’s time of delivery: you will receive the information of the start of this period by receiving an SMS.

These periods are indicated in working days.

When receiving your order, we recommend that you check if the products delivered are in accordance with your order or if they are damaged. If they are visibly damaged, you may refuse the delivery or you should indicate the anomaly(ies) in question on the delivery note – in the form of handwritten reserves – and sign.

We recommend that you send us these reserves as quickly as possible to the e-mail

Should you not receive an order within the deadlines indicated, the Customer is invited to notify Kaffa of said fact, so that an investigation may be undertaken. This may take some time. We will inform the customer, as soon as possible, of the new delivery date.


We place several means of payment at your disposal: ATM (Multibanco), Bank transfer and PayPal:

The payment by bank transfer is submitted to the following conditions:

1. The bank transfer will have to be consummated within a period of 15 days, from the time at which the order was placed.
Following this period, the order will be cancelled;

2. To simplify the handling of your order, when possible, at the time of the bank transfer, do not forget to insert the order’s reference.

3. After having made the bank transfer, a copy of the proof should be sent via e-mail to or by fax 214 447 011, with the indication of the order number.

Paypal: PayPal is one of simplest and quickest methods of making an online payment.

By means of your PayPal account, you can consult the history of your online transactions 24 hours per day.

ATM (Multibanco): Payment with an ATM reference is simple and practical, without costs for the user.