This website is operated by Kaffa. Throughout the website, the terms “we” and “ours” pertain to Kaffa. Kaffa provides this website, including all the information, tools and services available therein, for you, the user, whereby it is subject to its acceptance of all the terms, conditions, policies and warnings mentioned here.
You cannot use our products for any illegal or unauthorized purpose, nor may you, during the use of the Service, break any law in your jurisdiction (including but not limited to, copyright laws).
You cannot transmit any worms or viruses or any code of a destructive nature. Non-compliance or violation of any one of the Terms will result in the immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse to provide a service to any person, for any reason and at any time.
You are aware that your data (not including credit card information), may be transferred without being encrypted and involve (a) transmission by means of several networks; and (b) changes to be in compliance and adapted to the requirements of networks or connection devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use the Service or access the Service or any contact on the website by means of which the service is provided, without our express written authorization.
The titles used in this agreement are only included for the purposes of convenience and will not limit or in any way affect these Terms.
SECTION 3 – EXACTITUDE, COMPREHENSIVENESS AND CURRENCY OF INFORMATION
We are not responsible for the information provided on this website not being rigorous, complete or current. The material on this website is provided as general information and should not be invoked or used as the only basis for decision making without resorting to the consultation sources of information on more rigorous, more complete or more current primaries. The trust that they may deposit in the existing material on this website is the user’s responsibility.
This website may contain certain historic information.
Evidently, the historic information is not current and is provided only for your reference. We reserve the right to change the contents of this website at any time, but we have no obligation to update any existing information on our website. You agree that it is your responsibility to accompany the changes made on our website.
SECTION 4 – CHANGES TO THE SERVICE AND TO THE PRICES
The prices of our products are subject to changes without prior notice.
We reserve the right to, at any time, change or discontinue the Service (or any part or content thereof) without prior notice and at any time.
We will not be responsible either to you or to any third party for any change, change in price, suspension or Service interruption.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online via our website. These products or services may exist in limited quantities and are subject to return or exchange only in compliance with our Returns Policy. We have made every effort to present the colours and images of our products available in the store as rigorously as possible. We cannot ensure that your computer’s monitor shows any colours rigorously.
We reserve the right, but we are obliged, to limit the sales of our products or Services to any person, geographical region or jurisdiction.
We may exercise that right in occasional cases. We reserve the right to limit the quantities of any products or services that we offer. Any product descriptions or product prices are subject to changes, at any time and without prior notice, at our exclusive discretion.
We reserve the right to discontinue any product, at any time. Any offer of any product or service presented on this website is null where it is prohibited.
We do not ensure that the quality of any products, services, information, or other material acquired or obtained by yourself will correspond to your expectations, or that any errors in Service will be corrected.
SECTION 6 – TRUTH OF THE ACCOUNT INVOICING INFORMATION
We reserve the right to refuse any order you place with us. We may, at our exclusive discretion, limit or cancel the quantities purchased per person, per family aggregate or upon order. These restrictions may include orders made by or by means of the same customer account, and/or orders that use the same invoicing or delivery address. Should we make a change or cancel an order, we may try to inform you by contacting you via the e-mail address and/or invoicing address/telephone number indicated at the time the order is placed. We reserve the right to limit or prohibit the orders that, at our exclusive discretion, may seem to have been made by traders, resellers or distributors.
You agree to providing information about current account and purchase, complete and exact for all the purchases made at our store. You agree to immediately update your account and other information, including your e-mail address so that we may carry out your transactions and contact you if necessary.
For further clarifications, we request that you analyse our Returns Policy.
SECTION 7 – COMMENTS, CRITICISMS AND OTHER USER SUBMISSIONS
If, at our request, the user sends certain specific submissions (for example, answers to bids) or, there being no request from our part, should they send us creative ideas, suggestions, offers, plans or other materials, be it online, by e-mail, by post, or in any other form (collectively, “Comments”), they agree that we can, at any time and without restrictions, edit, copy, publish, distribute, translate and use in other ways, in any means, any comments sent to us. We don’t have and will not have any obligation to (1), maintain the confidentiality of any comment; (2) indemnify for any comment; or (3) reply any comment.
You agree that your comments will not violate any third party rights, including copyrights, rights of registered makes, privacy, personal or any other personal or property right. You also agree that your comments will not contain defamatory material or in any other way illegal, abusive or obscene, nor contain any IT virus or other type of malware that may in any way affect the Service’s operation or that of any related website. You cannot use a false e-mail address, pretend to be someone other than yourself, or in any way deceive us or deceive third parties as to the origin of any comments. The user is the only person responsible for any comments made by him and for the rigour of said comments. We do not have, nor do we assume any responsibilities for any comments published by yourself or any third parties.
SECTION 8 – PERSONAL INFORMATION
SECTION 9 – ERRORS, IMPRECISIONS AND OMMISSIONS
Occasionally, there may be information on our website or on the Service that contains typing errors, incorrections or omissions that may be related with the descriptions of the products, prices, promotions, offers, costs for the shipping of the product, transit times and availability. We reserve the right to correct any errors, imprecisions or omissions and to change or update the information or cancel orders, if any information on the Service or on any related website is imprecise, at any time and without prior notice (including after having submitted your order).
We do not assume any obligation to update, correct or clarify information on the Service or on any related website, including, but not limited to, information on prices, except to the extent required by law. No update or date for a specific update applied on the Service, or on any related website, should be considered as a reference to indicate that all the information on the Service or on any related website were modified or updated.
SECTION 10 – PROHIBITED USES
We reserve the right to cease your use of the Service or any related website should you violate any one of the prohibited uses.
SECTION 11 – RENUNCIATION OF GUARANTEES, LIMITATION OF RESPONSIBILITY
We do not guarantee, declare or assure that the use of our service will be uninterrupted, timely, safe or exempt of errors.
We do not guarantee that the results that may be obtained with the use of the service are exact or reliable.
You agree that we may occasionally remove the service for indeterminate periods of time or cancel the service at any time, without prior notice.
You specifically agree that your use, or inability to use the service are of your own account and at your own risk. The service and all the products and services that you were provided with by means of the service are (except as specifically declared by us) supplied “as are” and “as made available” for your use, without any representation, guarantees or conditions of any kind, be they specific or implicit, including all the implicit guarantees or tradability conditions, marketable quality, adjustment to a specific purpose, durability, title, and absence of infringement.
In no case will Kaffa, our directors, persons responsible, employees, branches, agents, contractors, interns, suppliers, service providers or licensors be responsible for any loss, complaint or any direct, indirect, incidental, punitive, special damages or consequent of any kind, including, but not limited to, loss of profit, loss of income, loss of savings, loss of data, substitution costs or any similar damages, either based on a contract, civil liability (including negligence), limited responsibility or other, resulting from the use by the user of any service or any products acquired by using the service, or for any other complaints related in any way with the use of the service or of any other products by the user, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or of any content (or product) published, transmitted, or provided in another way by means of the service, even if warned of this possibility.
As certain states or jurisdictions do not allow for the exclusion or limitation of responsibility due to consequent or incidental damages, in said states or jurisdictions our responsibility will be limited to the maximum extension permitted by law.
SECTION 12 – INDEMNITY
SECTION 13 – SEPARABILITY
SECTION 14 – TERMINATION
The obligations and responsibilities of the parties, incurred before the termination date, persist after the termination of this contract for all intents and purposes.
SECTION 15 – FULL AGREEMENT
SECTION 16 – LEGISLATION APPLICABLE
SECTION 18 – CONTACT INFORMATION
SECTION 19 – TERMS OF DELIVERY
In Mainland Portugal: Delivery costs to Mainland Portugal: 4,00€, including VAT.
Offer of shipping costs for orders with a value equal to or greater than 15,00€, including VAT.
To the Islands – Madeira and Azores: Deliveries are made by means of operators with which we work.
The cost of this shipment is calculated in accordance with the volumetry of the merchandise and is paid in advance to Kaffa. You may place your order through the online store, but it will be limited to a new order with a reformulation of the shipping costs.
For E. U. Countries: The shipments are made by means of the operators with which we work.
The cost of this shipment is calculated in accordance with the volumetry of the merchandise and is paid in advance, directly to Kaffa. You may place your order through the online store, but it will be limited to a new order with a reformulation of the shipping costs.
The order will be delivered to the address indicated by the customer at the time of their purchase. Kaffa does not make deliveries to P. O. Boxes.
The period between the time at which you place your order and the date of the first passing of the transporter at your address results from the combination of the following:
1. Shipment time (24 to 72 hours working days) = validation of the payment + preparation of the order + delivery of the order to the transporter.
2. Transporter’s time of delivery: you will receive the information of the start of this period by receiving an SMS.
These periods are indicated in working days.
When receiving your order, we recommend that you check if the products delivered are in accordance with your order or if they are damaged. If they are visibly damaged, you may refuse the delivery or you should indicate the anomaly(ies) in question on the delivery note – in the form of handwritten reserves – and sign.
We recommend that you send us these reserves as quickly as possible to the e-mail firstname.lastname@example.org.
Should you not receive an order within the deadlines indicated, the Customer is invited to notify Kaffa of said fact, so that an investigation may be undertaken. This may take some time. We will inform the customer, as soon as possible, of the new delivery date.
SECTION 20 – MEANS OF PAYMENT
We place several means of payment at your disposal: ATM (Multibanco), Bank transfer and PayPal:
The payment by bank transfer is submitted to the following conditions:
1. The bank transfer will have to be consummated within a period of 15 days, from the time at which the order was placed.
Following this period, the order will be cancelled;
2. To simplify the handling of your order, when possible, at the time of the bank transfer, do not forget to insert the order’s reference.
3. After having made the bank transfer, a copy of the proof should be sent via e-mail to email@example.com or by fax 214 447 011, with the indication of the order number.
Paypal: PayPal is one of simplest and quickest methods of making an online payment.
By means of your PayPal account, you can consult the history of your online transactions 24 hours per day.
ATM (Multibanco): Payment with an ATM reference is simple and practical, without costs for the user.